Returns Policy

Returns Policy main image Returns Policy image
  1. Please choose carefully as we do not normally give refunds or exchange items if you simply change your mind or make the wrong purchasing decision.
  2. Non Stock items are non-returnable, refer to invoice for notice of this. 
  3. If goods purchased are faulty please contact us to arrange for the return of item for replacement. Email: sales@bioprotectstore.net or call 1300 00 44 12
  4. If you receive an item and it is not as described you may return item within 7 days of purchase. Once item is received we will assess reason for return and credit if necessary.
  5. Restocking fees for returns may apply - restocking fee charges vary dependant upon the brand and/or product that is being returned. This information is available upon request.
  6. If we have sent you an incorrect item, please contact us to arrange an exchange for the correct items